Help Center
Find answers to common questions and learn how to get the most out of NestClip.
Getting Started
Learn the basics of setting up your workspace and inviting your team.
Projects
Create, manage, and organize your video projects efficiently.
Publishing
Publish directly to YouTube, LinkedIn, and other platforms.
Team Management
Invite editors, manage roles, and collaborate seamlessly.
Getting Started
How do I create my first project?
1. Log in to your NestClip dashboard at app.nestclip.io
2. Click the "New Project" button in the sidebar or projects page
3. Give your project a name and optional description
4. Start uploading videos and collaborating with your team!
How do I invite editors to my team?
1. Go to Team in your dashboard sidebar
2. Click "Invite Member"
3. Enter their email address and select their role (Editor, Admin, or Owner)
4. They'll receive an email invitation to join your workspace
Note: NestClip doesn't charge per-seat, so invite as many team members as you need!
What are the different user roles?
Owner: Full access including billing, settings, and can delete the workspace.
Admin: Can manage team members, projects, and integrations. Cannot access billing.
Editor: Can access assigned projects, upload videos, and add comments. Cannot invite members or manage settings.
Uploading & Videos
What's the maximum file size I can upload?
You can upload files up to 300GB each. Perfect for 4K, 6K, and even 8K RAW footage!
Our upload system uses chunked uploading, so even large files upload reliably without issues.
What video formats are supported?
NestClip supports all common video formats including:
• MP4, MOV, AVI, MKV, WebM
• ProRes, H.264, H.265/HEVC
• Most professional codecs used in video production
How do I download a video from a project?
1. Open the project containing the video
2. Click on the video you want to download
3. Click the Download button in the video player or context menu
The file will download in its original quality.
Publishing
What platforms can I publish to?
Available Now:
• YouTube - Full integration with custom thumbnails, titles, descriptions, and tags
• Facebook - Cross-post videos to Pages and Groups
• Instagram - Publish Reels directly from NestClip
• LinkedIn - Publish video posts directly to your profile or company page
Coming Soon:
• TikTok
• X (Twitter)
How do I connect my YouTube channel?
1. Go to Integrations in your dashboard
2. Click Connect next to YouTube
3. Sign in with your Google account and authorize NestClip
4. Select the channel you want to connect
Tip: Make sure custom thumbnails are enabled in your YouTube Studio settings for thumbnail uploads to work.
Can I schedule posts for later?
Yes! When publishing, you can choose to:
• Publish immediately - Goes live right away
• Schedule for later - Select a future date and time
You can view and manage all scheduled posts in the Calendar section.
Billing & Plans
How is NestClip different from other tools pricing?
Traditional tools charge $15-25 per user per month. A team of 5 editors can cost $75-125/month!
NestClip uses storage-based pricing instead:
• Creator: $39/month for 1TB storage
• Pro: $69/month for 1.5TB storage
• Business: $99/month for 2TB storage
• Add-on: +$29/month per additional 1TB
All plans include team members at no per-seat cost!
How do I upgrade or change my plan?
1. Go to Billing in your dashboard
2. Click Change Plan
3. Select your new plan
Upgrades take effect immediately. Downgrades take effect at the end of your billing period.
What payment methods do you accept?
We accept all major credit and debit cards through Stripe:
• Visa, Mastercard, American Express
• International cards are supported
We also support UPI payments for customers in India.
Troubleshooting
My upload failed. What should I do?
Try these steps:
1. Check your internet connection is stable
2. Make sure you have enough storage quota remaining
3. Try refreshing the page and uploading again
4. For very large files, ensure your browser tab stays active during upload
If the issue persists, contact us at contact@nestclip.io
My YouTube thumbnail isn't showing
YouTube requires channel verification to upload custom thumbnails. To enable this:
1. Go to YouTube Studio
2. Click Settings → Channel → Feature eligibility
3. Enable Custom thumbnails (requires phone verification)
Once enabled, thumbnails uploaded through NestClip will appear on your videos.
Still Need Help?
Can't find what you're looking for? Our team is here to help.
We typically respond within 24 hours.